Refund & Cancellation Policy

Last updated: 6 October 2026

We would rather fix a problem than keep money from someone unhappy. This page sets out when a refund is given, when it is not, and how to ask.

Lessons booked with a tutor are covered separately by our Tutoring Terms, which deal with free trials, no-shows and cancellations. Where that page and this one differ about lessons, the Tutoring Terms apply.

1. How to ask for a refund

Write to orders@bitwithbite.com from the address you ordered with, within the window below, telling us what you bought and what went wrong. We reply within 3 working days.

2. Courses and digital downloads

• Refundable within 14 days of purchase if you have completed less than 25% of the course.
• Cheatsheets, worksheets and other files are refundable within 14 days if the file is faulty, is not what the page described, or will not open.
• We do not refund simply because material has already been downloaded and read in full.

3. Personalised pages and Memories

A Memories page is made to order from the details you send, so work starts as soon as you pay.

• Full refund if you cancel before we begin building the page.
• Once building has started, we will revise the page until it is right rather than refund it.
• Full refund if we cannot deliver what was agreed, or if we miss the delivery time we promised.
• No refund for a change of mind after delivery, because the page cannot be resold.

4. Subscriptions and recurring plans

• Cancel at any time; access continues to the end of the period already paid for.
• We do not pro-rate part of a month or year that has been used.
• If a renewal charged you by mistake, tell us within 14 days and we will refund it in full.

5. Application and consultancy packages

PhD and application-support packages are booked time and bespoke written work.

• Full refund if you cancel more than 7 days before the work begins.
• After the work begins, the unused portion is refunded at the stage rates set out in your package.
• Documents already drafted and delivered are not refundable.

6. When we will not refund

• Free material — nothing was paid.
• An exam result, grade or job outcome that did not go the way you hoped. We sell teaching and preparation, never a result; see our Disclaimer.
• Accounts closed by us for breaking the Terms of Service.
• Requests made after the windows above have passed.

7. How the money comes back

Refunds go to the method you paid with. We process within 5 working days of agreeing; how long it then takes to appear is up to your bank or payment provider, usually 5 to 10 working days.

8. Your statutory rights

Nothing here removes rights you have under the consumer law of your own country. If local law gives you a longer cancellation period or a stronger remedy than this page, that law applies, not this page.

9. Governing law

This policy is governed by the laws of Pakistan, consistent with our Terms of Service.

10. Contact

Refund questions: orders@bitwithbite.com. Anything else: our contact page or email info@bitwithbite.com.