🎯 What you'll practice: Interviews, surveys, empathy maps, and user personas.
1-B 2-B 3-A 4-B | 5 = why 6 = combines 7 = Interviews generate hypotheses about user needs; the survey then validates how widespread those needs are across a larger group 8 = Thinks, Feels, Says, Does 9 = You risk designing a solution to a problem users don't actually have, wasting design and development effort | 10 = Answers vary — e.g. "Maria, 29, wants to track spending across 3 accounts easily; frustrated by apps that require manual entry for every transaction."